Last Updated: 4 September 2026

At MENA3D, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, create an account, submit an enquiry, request a quotation, communicate with our team, or use our products and services.

This Privacy Policy explains how Mena3D Trading FZE collects, uses, stores, shares, and protects personal information in connection with the MENA3D UAE website and our related business activities.

This website is operated by:

Mena3D Trading FZE
JAFZA One Building, 11th Floor, Office No. A1100
Dubai, United Arab Emirates

Throughout this Privacy Policy, “MENA3D,” “we,” “us,” and “our” refer to Mena3D Trading FZE.

The terms “you,” “your,” “user,” and “customer” refer to individuals who access our website, create accounts, submit enquiries, request quotations, communicate with us, or interact with our products and services.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through the MENA3D website and through related interactions with MENA3D.

This may include information collected when you:

  • Visit or browse our website.
  • Create or manage a customer account.
  • Submit a contact form.
  • Request a quotation.
  • Make a product or service enquiry.
  • Contact us by email or telephone.
  • Communicate with our sales or technical teams.
  • Place or discuss an order.
  • Request delivery information.
  • Request technical support.
  • Submit a warranty or return request.
  • Participate in training, installation, surveying, scanning, or other professional services.
  • Otherwise communicate or do business with MENA3D.

This Privacy Policy should be read together with our Terms & Conditions, Shipping Policy, and Return & Refund Policy where applicable.

2. Personal Information We May Collect

The personal information we collect depends on how you interact with MENA3D.

We may collect information including:

  • Full name
  • Company or organization name
  • Job title or position
  • Business email address
  • Telephone or mobile number
  • Billing or delivery address
  • Country or location
  • Customer account information
  • Username and account details
  • Quotation request information
  • Product or service requirements
  • Project information
  • Order information
  • Delivery information
  • Technical support information
  • Warranty or return information
  • Communication history with MENA3D
  • Information you voluntarily provide through forms, email, telephone, or other communications

We aim to collect only information reasonably necessary for the relevant business or website purpose.

3. Customer Account Information

The MENA3D website may allow customers to create and manage an online account.

When you create an account, we may collect information such as:

  • Your name.
  • Email address.
  • Company information.
  • Contact details.
  • Username.
  • Account credentials.
  • Account activity.
  • Saved account preferences.
  • Information associated with enquiries or orders where applicable.

You are responsible for maintaining the confidentiality of your account credentials.

Passwords are intended to remain confidential and should not be shared with unauthorized persons.

If you believe your account has been accessed without authorization, please contact us promptly at contact@mena3d.com.

4. Information Collected Through Enquiries and Quotation Requests

When you contact MENA3D or request a quotation, we may collect information necessary to understand and respond to your requirements.

This may include:

  • Contact details.
  • Company details.
  • Product requirements.
  • Required models or configurations.
  • Quantity requirements.
  • Project requirements.
  • Application information.
  • Delivery location.
  • Installation requirements.
  • Training requirements.
  • Technical specifications.
  • Any additional information you choose to provide.

We use this information to evaluate your request and provide relevant technical, commercial, product, and service information.

5. Technical and Website Usage Information

When you access the MENA3D website, certain technical information may be collected automatically by our website, hosting environment, security systems, or related technologies.

This information may include:

  • IP address.
  • Browser type.
  • Device type.
  • Operating system.
  • Date and time of access.
  • Pages visited.
  • Referring website or source.
  • General website interaction information.
  • Technical logs.
  • Security logs.
  • Error information.

This information may be used to operate, secure, maintain, troubleshoot, and improve the website.

6. How We Collect Personal Information

MENA3D may collect personal information:

Directly From You

For example, when you:

  • Create an account.
  • Complete a website form.
  • Request a quotation.
  • Contact us by email.
  • Call us.
  • Make an enquiry.
  • Request support.
  • Communicate with our team.
  • Provide delivery or project information.

Automatically Through the Website

Certain technical data may be collected automatically through cookies, server logs, security tools, and similar website technologies.

Through Business Interactions

Information may also be collected during legitimate business activities such as quotations, orders, deliveries, installation, technical support, warranty claims, training, projects, meetings, or other professional communications.

From Relevant Business Partners

Where appropriate and lawful, information may be received from manufacturers, technology partners, logistics providers, or other parties involved in fulfilling a customer request, order, support case, or project.

7. How We Use Personal Information

MENA3D may use personal information for legitimate business purposes including:

  • Responding to enquiries.
  • Preparing and providing quotations.
  • Communicating about products and services.
  • Managing customer accounts.
  • Processing and managing customer orders.
  • Coordinating shipping and delivery.
  • Providing installation and commissioning.
  • Arranging training.
  • Delivering professional services.
  • Providing technical support.
  • Managing warranty claims.
  • Handling returns or replacement requests.
  • Communicating with manufacturers where necessary.
  • Maintaining customer and business records.
  • Improving website functionality.
  • Maintaining website security.
  • Preventing fraud, misuse, or unauthorized access.
  • Troubleshooting technical issues.
  • Complying with legal and regulatory obligations.
  • Establishing, exercising, or defending legal rights.
  • Managing our business relationship with customers and partners.

We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by applicable law.

8. Legal Basis for Processing

MENA3D processes personal information where there is an appropriate basis for doing so under applicable law.

Depending on the circumstances, processing may be necessary:

  • With your consent.
  • To respond to a request you have made.
  • To prepare or perform a contract or commercial transaction.
  • To provide a requested product or service.
  • To comply with applicable legal obligations.
  • To protect legal rights.
  • To establish, exercise, or defend legal claims.
  • To protect information, systems, customers, or business operations.
  • Where processing is otherwise permitted or required under applicable law.

Where we rely on your consent and applicable law gives you the right to withdraw that consent, you may contact us to do so.

Withdrawal of consent does not affect processing that was lawfully carried out before consent was withdrawn.

9. Business Communications

MENA3D may use your contact information to communicate with you regarding:

  • Your enquiry.
  • Your quotation request.
  • Products you have asked about.
  • Technical questions.
  • Orders.
  • Deliveries.
  • Account matters.
  • Warranty claims.
  • Support requests.
  • Projects.
  • Training.
  • Installation.
  • Other requested business services.

These communications are considered part of our normal business relationship with you.

10. Marketing Communications

MENA3D respects applicable requirements concerning the use of personal information for promotional or marketing purposes.

We will not use consumer personal information for promotional or marketing purposes where such use is prohibited by applicable law.

Where consent or another legal requirement applies to optional marketing communications, MENA3D will follow the applicable requirements.

Where an unsubscribe or opt-out option is available, you may use it to stop receiving the relevant optional communications.

Requests to stop marketing communications do not prevent MENA3D from sending necessary communications relating to an existing enquiry, quotation, order, delivery, warranty matter, support request, account, contract, or other active business relationship.

11. Sharing Personal Information

MENA3D does not sell personal information.

We may share personal information only where reasonably necessary for legitimate business operations, fulfilling customer requests, providing products or services, or complying with applicable law.

Personal information may be shared with categories of recipients including:

  • MENA3D personnel who require the information to perform their duties.
  • Relevant MENA3D offices or affiliated entities.
  • Product manufacturers and technology partners.
  • Suppliers.
  • Authorized service providers.
  • Website hosting and IT service providers.
  • Cybersecurity and technical service providers.
  • Courier, freight, and logistics providers.
  • Installation or technical-support providers.
  • Professional advisers where necessary.
  • Government, regulatory, customs, judicial, or law-enforcement authorities where legally required.

Only information reasonably necessary for the relevant purpose should be shared.

12. Manufacturers and Technology Partners

MENA3D acts as a distributor of specialist technologies from various manufacturers and technology partners.

In some circumstances, it may be necessary to provide relevant customer or project information to a manufacturer or technology partner.

This may occur when:

  • Preparing a specialized quotation.
  • Confirming technical compatibility.
  • Confirming product configuration.
  • Requesting manufacturer assistance.
  • Registering eligible products where required.
  • Coordinating technical support.
  • Processing a manufacturer warranty claim.
  • Coordinating repair or replacement.
  • Resolving a technical problem.
  • Meeting manufacturer requirements relating to a specific order.

MENA3D will aim to share only information reasonably necessary for the relevant purpose.

13. Shipping and Logistics Providers

When MENA3D arranges delivery of physical products, relevant personal information may be provided to couriers, freight companies, logistics providers, or other parties involved in delivering the order.

This information may include:

  • Recipient name.
  • Company name.
  • Delivery address.
  • Telephone number.
  • Email address where necessary.
  • Delivery instructions.
  • Relevant shipment information.

Such information is provided for the purpose of arranging and completing delivery.

14. International Transfers of Personal Information

MENA3D operates in an international technology and manufacturing environment.

Certain information may need to be transferred, accessed, or processed outside the United Arab Emirates, including where necessary through MENA3D offices, manufacturers, technology partners, suppliers, service providers, or support organizations located in other countries.

This may include transfers to Germany or to countries where relevant manufacturers, partners, suppliers, or technical service providers operate.

Where personal information is transferred internationally, MENA3D will take appropriate steps required under applicable data-protection law to ensure that the transfer is handled lawfully and that appropriate protections are applied where required.

15. Cookies

The MENA3D website may use cookies and similar technologies to support website functionality, security, performance, preferences, and user experience.

A cookie is a small data file stored on your device by a website.

Depending on the website configuration, cookies may be used for purposes such as:

  • Maintaining website functionality.
  • Remembering user preferences.
  • Supporting customer account sessions.
  • Maintaining website security.
  • Preventing fraudulent or unauthorized activity.
  • Understanding website performance.
  • Identifying technical problems.
  • Improving website usability.

Where required by applicable law, non-essential cookies will be handled in accordance with applicable consent requirements.

16. Essential Cookies

Certain cookies may be necessary for the website to function correctly.

These may support functions including:

  • Website navigation.
  • Customer login sessions.
  • Security.
  • Form functionality.
  • Account functionality.
  • Website stability.
  • Fraud prevention.

Blocking essential cookies may affect the operation of certain website features.

17. Analytics and Performance Technologies

Depending on the technologies enabled on the MENA3D website, performance or analytics information may be used to understand how the website is functioning and how visitors interact with it.

Such information may help us:

  • Identify technical issues.
  • Understand website performance.
  • Improve navigation.
  • Improve page functionality.
  • Improve the overall website experience.

Where these technologies require consent under applicable law, they will be used subject to the applicable consent requirements.

18. Managing Cookies

You may be able to manage cookies through your browser settings and, where available, through website cookie controls.

Most modern browsers allow users to:

  • View stored cookies.
  • Delete cookies.
  • Block certain cookies.
  • Block all cookies.
  • Control cookie permissions.

Disabling certain cookies may affect the functionality or performance of the MENA3D website.

19. Data Retention

MENA3D retains personal information only for as long as reasonably necessary for the purpose for which it was collected or as otherwise required by applicable law.

Retention periods may vary depending on the type of information and its purpose.

Information may need to be retained for purposes including:

  • Managing an active customer relationship.
  • Maintaining quotation and order records.
  • Providing technical support.
  • Managing warranties.
  • Fulfilling contractual obligations.
  • Maintaining accounting and business records.
  • Resolving disputes.
  • Establishing or defending legal claims.
  • Meeting regulatory or legal requirements.
  • Maintaining appropriate security records.

When personal information is no longer reasonably required, it may be securely deleted, anonymized, or otherwise handled in accordance with applicable requirements.

20. Data Security

MENA3D takes reasonable technical and organizational measures designed to protect personal information against:

  • Unauthorized access.
  • Unauthorized disclosure.
  • Loss.
  • Misuse.
  • Alteration.
  • Destruction.
  • Cybersecurity threats.
  • Other unauthorized processing.

Security measures may include appropriate access controls, website security measures, account protections, technical safeguards, and internal controls.

However, no internet-based system, website, server, network, or electronic transmission method can be guaranteed to be completely secure.

Users should also take appropriate steps to protect their own devices, accounts, passwords, and networks.

21. Account Security

Customers who create a MENA3D website account are responsible for keeping their login credentials confidential.

We recommend that users:

  • Use a strong and unique password.
  • Do not share passwords with unauthorized persons.
  • Sign out of accounts on shared devices.
  • Keep devices and browsers updated.
  • Notify MENA3D if unauthorized account activity is suspected.

If you believe your account or personal information has been compromised, contact contact@mena3d.com as soon as possible.

22. Personal Data Breaches

MENA3D takes data-security incidents seriously.

If a personal-data breach occurs, MENA3D will assess the incident and take reasonable measures to contain, investigate, and address it.

Where notification to an affected individual or relevant regulatory authority is required under applicable law, MENA3D will take the appropriate notification steps.

23. Your Privacy Rights

Subject to applicable law and any relevant exceptions, you may have rights relating to your personal information.

These may include the right to:

  • Request information regarding personal data being processed about you.
  • Request access to your personal information.
  • Request correction of inaccurate or outdated information.
  • Request deletion of personal information where applicable.
  • Request restriction of processing in qualifying circumstances.
  • Object to certain processing where applicable.
  • Request that certain processing be stopped.
  • Withdraw consent where processing relies on consent.
  • Request transfer of qualifying personal information where the applicable legal requirements are satisfied.
  • Object to certain decisions based solely on automated processing where applicable.
  • Raise a concern regarding the handling of your personal information.

These rights may be subject to legal limitations or exceptions.

For example, MENA3D may need to retain certain information where necessary to comply with legal obligations, complete contractual requirements, maintain business records, investigate claims, protect third-party rights, or establish or defend legal rights.

24. How to Exercise Your Privacy Rights

To submit a privacy-related request, please contact:

Email: contact@mena3d.com

Please clearly describe your request and provide sufficient information to allow us to identify the relevant records.

For security reasons, MENA3D may need to verify your identity before processing a request concerning personal information.

We will review and respond to valid requests in accordance with applicable legal requirements.

25. Accuracy of Your Information

We encourage you to ensure that the personal information you provide to MENA3D is accurate and current.

If your contact information, company information, delivery details, or other relevant personal information changes, please update your account where available or contact us.

Accurate information helps us provide quotations, support, delivery, and other services correctly.

26. Automated Decision-Making

MENA3D does not intend to use this website to make decisions that produce significant legal or similarly significant effects on individuals solely through automated processing without appropriate safeguards.

If automated processing of this nature is introduced in the future, MENA3D will handle it in accordance with applicable legal requirements.

27. Children’s Privacy

The MENA3D website is intended primarily for business and professional users and is not designed or directed specifically toward children.

MENA3D does not knowingly seek to collect personal information from children through this website for commercial purposes.

If we become aware that personal information relating to a child has been collected in circumstances requiring additional action under applicable law, we will take appropriate steps.

28. Third-Party Websites

The MENA3D website may contain links to websites operated by:

  • Manufacturers.
  • Technology partners.
  • Suppliers.
  • Social media platforms.
  • Mapping services.
  • Other third parties.

MENA3D does not control the privacy practices of independent third-party websites.

When you leave the MENA3D website and access another website, the privacy policy and terms of that third party will apply.

We encourage users to review the privacy policies of external websites before submitting personal information.

29. Social Media and External Platforms

MENA3D may maintain business pages or profiles on third-party social media or digital platforms.

If you communicate with MENA3D through such a platform, the platform provider may independently collect and process information according to its own privacy policy.

Information that you voluntarily send directly to MENA3D through such platforms may also be processed by us for the purpose of responding to your communication.

30. Professional and Technical Information

Customers may provide MENA3D with information relating to a project, application, facility, equipment requirement, or technical issue.

Where such information contains personal information, MENA3D will handle that personal information in accordance with this Privacy Policy.

Customers should avoid submitting unnecessary confidential, sensitive, or personal information when it is not required for the relevant enquiry or service.

31. Sensitive Personal Information

MENA3D does not generally require sensitive personal information from users of its website for ordinary product enquiries, quotations, customer accounts, or business communications.

Please do not provide sensitive personal information unless it is genuinely necessary for a specific legitimate purpose and has been appropriately requested.

Where sensitive personal information is required and processed, additional safeguards may apply in accordance with applicable law.

32. Disclosure Required by Law

MENA3D may disclose personal information where reasonably necessary to:

  • Comply with applicable law.
  • Respond to a lawful request from a competent authority.
  • Comply with a court order or legal process.
  • Meet regulatory requirements.
  • Protect the rights or property of MENA3D.
  • Investigate suspected fraud or unlawful activity.
  • Protect website or information-system security.
  • Establish, exercise, or defend legal claims.

Where legally permitted and appropriate, only information necessary for the relevant purpose will be disclosed.

33. Business Changes

If MENA3D undergoes a restructuring, merger, acquisition, transfer of business, sale of assets, or similar corporate transaction, information associated with the relevant business may be transferred as part of that transaction where permitted by applicable law.

Any personal information involved will remain subject to applicable data-protection requirements.

34. UAE Data Protection

MENA3D aims to process personal information in accordance with applicable United Arab Emirates data-protection and privacy requirements, including applicable provisions of the UAE Personal Data Protection framework.

We aim to process personal information fairly, securely, and for appropriate and specified purposes.

Nothing in this Privacy Policy is intended to reduce any mandatory privacy or data-protection rights available under applicable law.

35. Complaints and Privacy Concerns

If you have a concern about how MENA3D has collected, used, stored, shared, or otherwise processed your personal information, please contact us first so that we can review the matter.

Email: contact@mena3d.com

We will review legitimate privacy concerns and take appropriate action where necessary.

Where applicable, individuals may also have the right to raise a complaint with the relevant UAE data-protection or regulatory authority in accordance with applicable law.

36. Changes to This Privacy Policy

MENA3D may update this Privacy Policy periodically to reflect changes in:

  • Our website.
  • Products or services.
  • Customer account functionality.
  • Business operations.
  • Technology.
  • Data-processing practices.
  • Legal or regulatory requirements.

When this Privacy Policy is updated, the “Last Updated” date at the top of this page will be revised.

We encourage users to review this Privacy Policy periodically.

37. Contact MENA3D

If you have questions about this Privacy Policy, your personal information, your privacy rights, or how MENA3D handles personal information, please contact us.

MENA3D
Mena3D Trading FZE

Address: JAFZA One Building, 11th Floor, Office No. A1100, Dubai, United Arab Emirates
Phone: +971 2 872 8014
Email: contact@mena3d.com

For privacy-related requests, please include sufficient information for us to understand and appropriately respond to your request.