Last Updated: 4 September 2026

Welcome to MENA3D. These Terms & Conditions govern your access to and use of the MENA3D website, including the information, products, services, customer account features, quotation requests, and other functionality made available through this website.

This website is operated by Mena3D Trading FZE, located at JAFZA One Building, 11th Floor, Office No. A1100, Dubai, United Arab Emirates.

By accessing, browsing, registering an account on, or otherwise using this website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with these Terms & Conditions, please discontinue use of the website.

1. About MENA3D

MENA3D provides professional solutions and technologies across the Metrology and Geospatial industries.

Our offering includes metrology equipment, geospatial equipment, software, accessories, training, installation, technical support, surveying and scanning services, and related solutions.

MENA3D works with specialist technology manufacturers and partners to provide professional equipment and solutions to customers primarily within the United Arab Emirates.

Throughout these Terms & Conditions, the terms “MENA3D,” “we,” “us,” and “our” refer to Mena3D Trading FZE.

The terms “you,” “your,” “user,” and “customer” refer to any person, company, organization, or other entity accessing or using this website.

2. Purpose of the Website

The MENA3D website is provided primarily to allow visitors and customers to:

  • Learn about MENA3D, our products, technologies, solutions, and services.
  • Browse available metrology and geospatial products and solutions.
  • Submit product or service enquiries.
  • Request quotations.
  • Contact our sales and technical teams.
  • Create and manage a customer account where this functionality is available.
  • Obtain general information relating to our products, manufacturers, partners, solutions, and services.

Displaying a product or service on this website does not automatically constitute an offer to sell that product or service.

A commercial transaction is subject to quotation, availability, technical confirmation, commercial agreement, and acceptance by MENA3D.

3. Acceptance of These Terms

By using this website, you confirm that you are legally capable of entering into agreements and that the information you provide to MENA3D is accurate and complete.

If you access or use this website on behalf of a company or organization, you confirm that you have the authority to act on behalf of that organization where applicable.

Your continued use of the website constitutes acceptance of the version of these Terms & Conditions in effect at the time of use.

4. Acceptable Use of the Website

You may use the MENA3D website only for lawful and legitimate business or informational purposes.

You must not:

  • Use the website for fraudulent, unlawful, misleading, or unauthorized activities.
  • Attempt to gain unauthorized access to the website, server, database, customer accounts, or connected systems.
  • Introduce viruses, malware, ransomware, malicious scripts, or other harmful technology.
  • Attempt to disable, damage, overload, interfere with, or disrupt the website.
  • Use automated scraping, crawling, extraction, or similar technologies in a manner that interferes with the website or our rights.
  • Copy or reproduce website content for unauthorized commercial purposes.
  • Impersonate another person, business, organization, or MENA3D representative.
  • Submit knowingly false or misleading information.
  • Use the website in a manner that infringes the intellectual property, privacy, security, or other rights of MENA3D or any third party.

MENA3D reserves the right to restrict, suspend, or terminate access to the website where we reasonably believe these Terms & Conditions have been violated.

5. Customer Accounts

Certain parts of the MENA3D website may allow users to create a customer account.

When creating an account, you are responsible for providing accurate, current, and complete information.

You are also responsible for maintaining the confidentiality and security of your login credentials.

You should not share your password or account access details with unauthorized persons.

You are responsible for activity conducted through your account unless the activity occurred because of circumstances for which MENA3D is legally responsible.

If you believe that your account has been accessed without authorization or that your login credentials have been compromised, please contact MENA3D as soon as possible at contact@mena3d.com.

MENA3D may suspend or restrict an account where necessary for security, fraud prevention, legal compliance, website protection, or investigation of suspected misuse.

6. Product Information

MENA3D makes reasonable efforts to provide accurate and current product information.

Product pages may contain information including descriptions, specifications, features, applications, images, illustrations, videos, dimensions, technical data, compatibility information, model details, and manufacturer information.

However, manufacturers may modify products, specifications, software, accessories, designs, availability, or technical characteristics without prior notice.

Accordingly, information displayed on the website should be treated as general product information unless confirmed in an official MENA3D quotation, proposal, technical offer, order confirmation, or other written communication.

For applications requiring specific technical capabilities, tolerances, accuracy, compatibility, environmental performance, certifications, or other critical requirements, customers should obtain written confirmation from MENA3D before placing an order.

7. Product Images and Illustrations

Product photographs, illustrations, renders, videos, diagrams, and other visual materials are provided to help customers understand the products and solutions offered by MENA3D.

Actual products may differ in appearance depending on the model, configuration, accessories, manufacturer revisions, software version, regional configuration, or optional equipment selected.

Images displayed on the website should therefore not be considered a contractual representation of the exact final configuration unless expressly confirmed in writing by MENA3D.

8. Product Availability

The availability of products displayed on the MENA3D website may change.

A product appearing on the website does not guarantee that the product is currently in stock or immediately available for delivery.

Availability may depend on factors including manufacturer stock, production schedules, configuration requirements, import procedures, logistics, project requirements, and manufacturer lead times.

Final availability and estimated delivery information will be communicated through the relevant quotation or order confirmation.

9. Enquiries and Quotation Requests

The MENA3D website allows customers to submit enquiries and requests for quotation.

Submitting an enquiry or quotation request does not create a binding sales contract.

After receiving a request, MENA3D may contact the customer to obtain additional information regarding the required product, application, configuration, quantity, project, delivery location, training requirements, installation requirements, or other technical or commercial details.

Any quotation subsequently issued by MENA3D will be subject to the pricing, validity period, specifications, scope, exclusions, delivery terms, and other conditions stated in that quotation.

Where there is any conflict between these general Terms & Conditions and specific commercial terms agreed in an official quotation or contract, the specifically agreed commercial terms will apply to that transaction to the extent of the conflict.

10. Quotations and Pricing

Prices and commercial terms may vary according to the product, manufacturer, configuration, quantity, project requirements, services required, delivery requirements, and other relevant commercial factors.

Unless expressly stated otherwise in writing, website content does not represent a guaranteed final price.

Official MENA3D quotations may specify:

  • Product or service pricing.
  • Applicable taxes and charges.
  • Quotation validity.
  • Product configuration.
  • Delivery terms.
  • Estimated lead time.
  • Installation or commissioning requirements.
  • Training requirements.
  • Warranty information.
  • Project scope.
  • Commercial conditions.
  • Any exclusions or additional costs.

Customers should review the complete quotation before accepting it.

MENA3D reserves the right to correct genuine pricing, technical, typographical, or administrative errors before an order is finally accepted.

11. Order Acceptance

An order is not considered accepted solely because a customer has submitted an enquiry, quotation request, purchase order, or other request through the website or by email.

An order becomes subject to the applicable commercial agreement once it has been reviewed and accepted by MENA3D in accordance with the agreed quotation and order process.

MENA3D may request clarification or additional information before accepting an order.

We may also decline an order where reasonably necessary due to circumstances including product unavailability, incorrect information, manufacturer restrictions, regulatory requirements, technical incompatibility, delivery limitations, or other legitimate commercial reasons.

12. Shipping and Delivery

MENA3D supplies physical products to customers and may arrange delivery within the United Arab Emirates.

Shipping and delivery arrangements may vary depending on the product, size, weight, manufacturer, availability, destination, configuration, and project requirements.

Estimated delivery dates or lead times are provided in good faith but may be affected by circumstances outside MENA3D’s reasonable control, including:

  • Manufacturer lead times.
  • Production delays.
  • International transportation.
  • Customs procedures.
  • Import requirements.
  • Courier or freight delays.
  • Supply-chain disruption.
  • Government restrictions.
  • Unforeseen events or force majeure.

Unless expressly agreed otherwise in writing, an estimated delivery date should not be considered a guaranteed delivery date.

Customers are responsible for providing complete and accurate delivery information.

Specific shipping, delivery, freight, collection, installation, and related conditions may also be stated in the applicable quotation or order confirmation.

13. Inspection Upon Delivery

Customers should inspect delivered products within a reasonable period after receipt and notify MENA3D promptly if there is visible shipping damage, an incorrect item, a significant shortage, or another apparent delivery issue.

Where possible, customers should retain the original packaging, delivery documentation, photographs, serial-number information, and other evidence relevant to the reported issue.

MENA3D will review reported delivery issues and coordinate with the manufacturer, logistics provider, or other relevant party where appropriate.

Nothing in this section limits any rights available to customers under applicable UAE law.

14. Returns, Exchanges and Refunds

Products supplied by MENA3D may include specialist professional equipment, configured systems, software, accessories, and products obtained specifically for a customer’s requirements.

Accordingly, the possibility of a return, exchange, cancellation, or refund may depend on the product, manufacturer requirements, product condition, configuration, reason for return, and terms of the relevant quotation or order.

Customers wishing to request a return should contact MENA3D before returning any product.

Products should not be returned to MENA3D without prior authorization.

Where a return is accepted, the customer may be required to return the product with its original accessories, documentation, packaging, and other supplied components, subject to the circumstances of the return.

Products that have been specially ordered, customized, configured, registered, activated, damaged after delivery, or otherwise made unsuitable for resale may be subject to different return conditions where permitted by applicable law.

Any return, refund, repair, replacement, or exchange will be handled in accordance with the applicable commercial agreement, manufacturer requirements, product condition, and applicable UAE law.

Nothing in these Terms & Conditions is intended to remove or restrict any right that cannot legally be excluded.

15. Manufacturer Warranty

MENA3D acts as a distributor of products from its technology partners and manufacturers.

Unless expressly stated otherwise in writing, products supplied by MENA3D are covered by the applicable manufacturer’s warranty, rather than a separate MENA3D product warranty.

The duration, scope, exclusions, claim procedure, geographical coverage, and conditions of warranty may differ between manufacturers and products.

Manufacturer warranties may be subject to requirements regarding:

  • Proper installation.
  • Correct operation.
  • Maintenance.
  • Calibration.
  • Storage.
  • Environmental conditions.
  • Authorized servicing.
  • Software or firmware requirements.
  • Registration.
  • Proof of purchase.

Warranty coverage may be affected by misuse, accidents, unauthorized modification, improper handling, incorrect storage, unauthorized repairs, failure to follow manufacturer instructions, or other circumstances excluded under the manufacturer’s warranty terms.

Where a valid manufacturer warranty claim is submitted through MENA3D, we may assist in coordinating the claim with the relevant manufacturer in accordance with that manufacturer’s applicable procedures.

16. Software and Licenses

Certain MENA3D products and solutions may include software, firmware, subscription services, cloud platforms, digital licenses, or third-party applications.

These products may be governed by additional license terms or end-user agreements issued by the relevant manufacturer or software provider.

By using such software or services, the customer may also be required to accept the applicable manufacturer’s or provider’s terms and conditions.

Software availability, functionality, updates, compatibility, subscription models, cloud services, and licensing conditions may be controlled by the relevant third-party provider.

MENA3D is not responsible for independent changes made by a manufacturer or third-party provider to its software, licensing model, platform, subscription terms, or functionality, except to the extent responsibility cannot lawfully be excluded.

17. Professional Services

MENA3D may provide professional services including training, installation, technical support, surveying, scanning, measurement, mapping, and related technical services and solutions.

The exact scope of a professional service will normally be defined in the relevant quotation, proposal, statement of work, purchase order, or written agreement.

Customers are responsible for providing information and cooperation reasonably necessary for delivery of the agreed services.

This may include appropriate:

  • Site access.
  • Safety information.
  • Permissions and approvals.
  • Project information.
  • Technical requirements.
  • Access to equipment or facilities.
  • Customer representatives.
  • Site preparation.

Work requested outside the originally agreed scope may require additional time, resources, and charges.

Any such additional work will be discussed with the customer where appropriate before proceeding.

18. Technical Advice and Application Information

MENA3D may provide technical information or recommendations relating to products, configurations, applications, workflows, or solutions.

Such information may depend on the accuracy and completeness of the requirements provided by the customer.

The customer remains responsible for communicating all critical technical requirements and intended application conditions before purchasing or implementing a solution.

Where a specific performance requirement is essential to a project, it should be confirmed in the relevant quotation, technical proposal, specification, or written agreement.

19. Intellectual Property Rights

Unless otherwise stated, the MENA3D website and its original content, layout, design elements, branding, text, graphics, and materials are protected by applicable intellectual property laws.

Certain product images, specifications, trademarks, trade names, videos, brochures, technical information, and other materials may belong to or be licensed by MENA3D’s manufacturers, technology partners, suppliers, or other respective rights holders.

All trademarks, product names, company names, logos, and brands remain the property of their respective owners.

Website users may access and view the content for legitimate informational and business purposes.

Without appropriate authorization, users must not reproduce, republish, modify, distribute, sell, commercially exploit, or falsely claim ownership of protected website materials.

20. Third-Party Products and Manufacturers

MENA3D distributes and works with products, technologies, and solutions developed by third-party manufacturers and partners.

References to manufacturers, trademarks, products, technologies, specifications, and brands are provided for legitimate business and informational purposes.

The respective manufacturers remain responsible for their own intellectual property, product documentation, manufacturer warranties, and manufacturer-controlled technologies.

Product availability and manufacturer relationships may change from time to time.

21. Third-Party Websites and Links

The MENA3D website may contain links to websites operated by manufacturers, partners, suppliers, mapping services, social media platforms, or other third parties.

These websites are operated independently and may have their own terms, privacy policies, security practices, and content.

MENA3D does not control third-party websites and is not responsible for their availability, content, security, privacy practices, products, or services.

Users should review the terms and policies of the relevant third-party website before using it or providing personal information.

22. Privacy and Personal Information

MENA3D may collect and process personal information when users create an account, submit an enquiry, request a quotation, contact us, or otherwise interact with the website.

Information may include details such as your name, company, email address, telephone number, account information, enquiry details, and other information you voluntarily provide.

Personal information will be handled in accordance with our Privacy Policy and applicable legal requirements.

Users are responsible for ensuring that information submitted through the website is accurate and that they have the authority to provide such information.

23. Cookies and Website Technologies

The MENA3D website may use cookies and similar technologies for purposes including website functionality, security, user preferences, analytics, performance, and improving the user experience.

Additional information regarding the collection and use of data through the website is provided in our Privacy Policy and, where applicable, cookie information presented through the website.

24. Website Security

MENA3D takes reasonable measures to maintain the security and proper functioning of its website.

However, no internet-based website, communication system, or electronic transmission can be guaranteed to be completely secure or continuously available.

Users are responsible for maintaining appropriate security on their own devices, networks, browsers, accounts, and login credentials.

You must not knowingly attempt to bypass, test without authorization, interfere with, or compromise the security of the MENA3D website.

25. Website Availability

MENA3D aims to maintain reliable access to the website but does not guarantee that the website will always operate without interruption or error.

Access may occasionally be affected by maintenance, updates, server issues, hosting problems, cybersecurity measures, telecommunications failures, third-party services, or circumstances beyond our reasonable control.

MENA3D may modify, update, suspend, remove, or replace website features or content where reasonably necessary.

26. Accuracy and Website Errors

MENA3D takes reasonable care when preparing website content.

Nevertheless, occasional typographical errors, technical errors, outdated information, incorrect images, incomplete information, or other unintentional errors may occur.

MENA3D reserves the right to correct such errors and update website information when identified.

Where website information differs from a subsequently issued official quotation, technical proposal, manufacturer documentation, or written contract, the applicable confirmed commercial or contractual documentation will take precedence.

27. Limitation of Liability

To the maximum extent permitted by applicable law, MENA3D will not be responsible for indirect, incidental, special, or consequential loss arising solely from the use of or inability to use this website.

Website information is intended to support general product research, enquiries, and communication and should not replace an agreed technical specification where precise product performance is critical.

Specific responsibilities and limitations relating to products, projects, professional services, delivery, and commercial transactions may be further defined in the applicable quotation, contract, manufacturer warranty, statement of work, or other written agreement.

Nothing in these Terms & Conditions excludes or restricts liability where such exclusion or restriction is prohibited by applicable law.

28. Indemnification

To the extent permitted by applicable law, users may be responsible for losses, damages, liabilities, or reasonable costs arising from their unlawful use of the website, infringement of third-party rights, unauthorized access attempts, or material violation of these Terms & Conditions.

This provision does not apply where the relevant matter results from conduct for which MENA3D is legally responsible.

29. Force Majeure

MENA3D will not be responsible for delays or failure to perform obligations where performance is prevented or materially affected by circumstances reasonably beyond our control.

Such circumstances may include natural disasters, severe weather, fire, flood, war, civil disturbance, government action, changes in law, international restrictions, epidemics, pandemics, transport disruption, customs delays, port disruption, supplier interruption, manufacturing delays, telecommunications failures, power outages, cyber incidents, or similar unforeseen events.

Where such circumstances affect a customer order or project, MENA3D will make reasonable efforts to communicate relevant material changes where practicable.

30. Compliance With Laws

Users must use the MENA3D website in compliance with applicable laws and regulations.

Products or technologies may also be subject to import, export, licensing, manufacturer, regulatory, safety, or end-use requirements.

Where applicable, MENA3D may request information reasonably required to confirm compliance before supplying a product or service.

MENA3D reserves the right not to proceed with a transaction where doing so would violate applicable laws, regulations, trade restrictions, sanctions, licensing requirements, or binding regulatory obligations.

31. No Waiver

If MENA3D does not immediately enforce any provision of these Terms & Conditions, this does not mean that MENA3D has waived the right to enforce that provision later.

Any waiver must be valid under applicable law and, where appropriate, confirmed in writing.

32. Severability

If any provision of these Terms & Conditions is found by a competent authority to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent necessary, where legally permissible.

The remaining provisions will continue to apply to the extent permitted by law.

33. Changes to These Terms & Conditions

MENA3D may revise these Terms & Conditions from time to time to reflect changes to our website, products, services, commercial practices, technologies, or legal and regulatory requirements.

When these Terms are updated, the “Last Updated” date at the top of this page will be revised.

Users are encouraged to review this page periodically.

Your continued use of the website after updated Terms & Conditions become effective constitutes acceptance of the updated terms to the extent permitted by applicable law.

34. Governing Law and Jurisdiction

These Terms & Conditions are governed by the applicable laws of the United Arab Emirates and the Emirate of Dubai, together with applicable Jebel Ali Free Zone Authority (JAFZA) rules and regulations where relevant.

Any dispute arising from or relating to the use of this website will be subject to the jurisdiction of the competent courts and authorities in Dubai, United Arab Emirates, unless a different dispute-resolution mechanism or jurisdiction has been expressly agreed in writing for a particular transaction.

Nothing in this section limits any mandatory rights or remedies provided under applicable law.

35. Contact MENA3D

If you have any questions regarding these Terms & Conditions, a product, quotation, order, delivery, warranty matter, or the use of this website, please contact us.

MENA3D
Mena3D Trading FZE

Address: JAFZA One Building, 11th Floor, Office No. A1100, Dubai, United Arab Emirates
Phone: +971 2 872 8014
Email: contact@mena3d.com

Our team will be pleased to assist with your enquiry.